Shipping policy

📦 Shipping Policy

Shipping Policy — Mobivon

At Mobivon, we are committed to providing a reliable, secure, and efficient delivery experience for every customer. Because our products include electric wheelchairs and mobility equipment, we take particular care when preparing orders for dispatch and delivery.

This Shipping Policy explains our order processing times, delivery information, tracking procedures, and other important shipping details.

1. Order Processing Time

All orders placed through the Mobivon website are processed after payment confirmation.

Orders are generally processed within 2–4 business days.
Orders placed during weekends or public holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing the available tracking information.

Before dispatch, products may be checked and securely prepared for transportation to help reduce the possibility of damage during delivery.

2. Delivery Times

Estimated delivery times may vary depending on the destination and shipping service selected.

Estimated delivery times:

United Kingdom: 5–10 business days after dispatch
International Orders: 10–20 business days after dispatch

Delivery estimates are not guaranteed and may be affected by courier operations, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.

3. Shipping Costs

Shipping charges are calculated according to the destination, product dimensions, weight, and available delivery service.

The applicable shipping cost will be displayed during checkout before the order is completed.

From time to time, Mobivon may offer promotional shipping rates or free shipping on selected products.

4. Shipping of Electric Wheelchairs

Electric wheelchairs may require special handling because of their size, weight, and electrical components.

Customers should ensure that the delivery address is suitable for receiving larger mobility equipment and that someone is available to receive the shipment where required.

5. Tracking Information

Once an order has been dispatched, tracking information will be provided where tracking is available.

Please allow up to 24–48 hours after dispatch for tracking information to become active or begin displaying movement.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check:

Full name
Street and delivery address
City
Postal code
Contact details

Mobivon cannot be responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

7. International Shipping

Mobivon may offer international delivery where available.

International orders may be subject to customs procedures, import duties, taxes, or other local charges. Any such charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

8. Delivery Delays

Delivery may occasionally be delayed because of:

Courier disruptions
Customs inspections
Severe weather
Public holidays
Incorrect delivery information
Unexpected transportation issues

Mobivon will make reasonable efforts to assist customers with delayed shipments but cannot guarantee delivery dates controlled by third-party carriers.

9. Damaged Deliveries

If an electric wheelchair or other product arrives visibly damaged, customers should contact Mobivon as soon as possible and provide photographs or other relevant information showing the condition of the package and product.

This information may be required to investigate the delivery issue and determine an appropriate resolution.