FAQ

❓ Frequently Asked Questions

FAQ — Mobivon

Welcome to the Mobivon Frequently Asked Questions page. Here you can find answers to common questions about our electric wheelchairs, orders, payments, shipping, returns, warranty, and customer support.

If you have a question that is not answered below, please contact our support team.

1. What products does Mobivon sell?

Mobivon specializes in electric wheelchairs and mobility products designed to provide convenient and practical mobility solutions.

Each product may have different specifications, features, dimensions, battery capacity, weight, range, and maximum user weight. Customers should review the individual product information before purchasing.

2. How do I place an order?

To place an order through the Mobivon website:

Select the electric wheelchair or product you would like to purchase.
Add the product to your shopping cart.
Proceed to checkout.
Enter your billing and shipping information.
Select an available payment method.
Review your order details.
Complete your purchase.

After your order has been successfully placed, you will normally receive an order confirmation email.

3. How long does delivery take?

Estimated delivery times are:

United Kingdom: 5–10 business days after dispatch
International Orders: 10–20 business days after dispatch

Delivery times are estimates and may vary depending on the destination, courier, customs procedures, weather conditions, public holidays, and other circumstances outside our reasonable control.

4. Can I track my order?

Yes.

Once your order has been dispatched, Mobivon will provide tracking information where tracking is available.

Please allow approximately 24–48 hours for tracking information to become active after dispatch.

5. What payment methods does Mobivon accept?

Available payment methods are displayed during checkout.

Depending on your location, available options may include:

Credit cards
Debit cards
Secure online payment services
Other payment methods displayed at checkout

All available payment methods are processed through secure payment systems.

6. What should I check before buying an electric wheelchair?

Before purchasing an electric wheelchair, we recommend reviewing the product specifications carefully.

Important information may include:

Maximum user weight
Product dimensions
Product weight
Battery specifications
Charging requirements
Estimated range
Maximum speed
Folding or storage characteristics
Intended operating conditions

Customers should select a product that is appropriate for their individual requirements.

7. How should I use an electric wheelchair?

Electric wheelchairs should always be used according to the instructions and safety information supplied with the specific product.

Customers should read the user manual before operating the wheelchair and follow the manufacturer's instructions regarding charging, maintenance, storage, and safe operation.

8. What if my electric wheelchair arrives damaged?

If your electric wheelchair arrives damaged, please contact Mobivon as soon as possible.

Please provide:

Your order number
A description of the damage
Clear photographs of the package and product
Videos where appropriate

Our support team will review the information and assist you with the next steps.

9. Can I return an electric wheelchair?

Eligible products may be returned according to our Refund Policy and applicable consumer rights.

Because electric wheelchairs are larger mobility products containing electrical and mechanical components, please contact Mobivon before sending a product back.

Do not attempt unauthorized repairs or modifications before contacting our support team.

10. Does Mobivon provide a warranty?

Eligible products may be covered by our 1-Year Limited Warranty, subject to the conditions and exclusions described in our Warranty Policy.

The warranty may cover qualifying manufacturing defects but generally does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear.

11. What if my electric wheelchair stops working?

If you experience a problem with your electric wheelchair, please contact Mobivon before attempting to repair or modify the product yourself.

Please provide your order details and a description of the issue. Photographs or videos may also help our team understand the problem.

12. Can I cancel my order?

If you need to cancel an order, contact Mobivon as soon as possible.

Cancellation may be possible if the order has not yet been processed or dispatched. Once an order has been shipped, cancellation may no longer be possible and the applicable return procedure may need to be followed.

13. Do you ship internationally?

Mobivon may offer international shipping where available.

International customers should be aware that their orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

14. What happens if my delivery is delayed?

Although we work to provide reliable delivery, delays can occasionally occur because of courier operations, customs procedures, weather, public holidays, or other circumstances.

If your order has exceeded the estimated delivery period, please contact us so that we can assist you.