Track Your Order

Track Your Order — Mobivon

At Mobivon, we understand how important it is to know where your order is during the delivery process. This page explains how to track your electric wheelchair or other mobility product after it has been dispatched.

1. How to Track Your Order

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information where tracking is available.

To track your order:

Open the shipping confirmation email from Mobivon.
Locate your tracking number.
Use the tracking information provided by the shipping carrier.
Enter the tracking number on the carrier's tracking system.
Review the latest available delivery status.

2. When Will I Receive My Tracking Information?

Tracking information is normally provided after your order has been dispatched.

Please allow approximately 24–48 hours after dispatch for the tracking information to become active or for the first tracking update to appear.

During weekends, public holidays, or periods of high shipping volume, updates may take longer than usual.

3. Understanding Your Tracking Status

Your shipment may display different tracking statuses during delivery.

In Transit

Your order has been dispatched and is currently moving through the carrier's transportation network.

Out for Delivery

Your shipment has reached the local delivery stage and is expected to be delivered soon.

Delivered

The carrier has recorded the shipment as delivered to the provided delivery address.

Delayed

The shipment may be temporarily delayed due to transportation, weather, customs, or other circumstances.

Tracking Information Received

The shipping carrier has received the shipment information, but the package may not yet have received its first physical scan.

4. My Tracking Information Has Not Updated

It is normal for tracking information to take some time to update after dispatch.

If your tracking number does not show movement immediately, please allow 24–48 hours for the carrier's system to update.

If the tracking information remains unchanged for an extended period or your order passes the estimated delivery timeframe, please contact Mobivon for assistance.

5. I Did Not Receive a Tracking Number

If you have received an order confirmation but cannot find your tracking information:

Check your email inbox.
Check your spam or junk folder.
Confirm that the email address provided during checkout was correct.
Contact Mobivon customer support if the tracking information is still unavailable.

6. Delayed Deliveries

Delivery estimates are provided for guidance and may be affected by circumstances outside our control.

Possible causes of delays include:

Courier delays
Weather conditions
Public holidays
Customs procedures
Transportation disruptions
Incorrect delivery information
High shipping volumes

If your order appears to be significantly delayed, please contact our support team so we can assist you.

7. Missing or Lost Shipments

If your order appears to be lost or has not been delivered within the expected timeframe, please contact Mobivon.

We may request your order number and tracking information so that the shipment can be reviewed with the applicable delivery carrier.

8. Delivery of Electric Wheelchairs

Electric wheelchairs may require special handling because of their size, weight, and electrical components.

Customers should ensure that the delivery address is suitable for receiving the product and that someone is available to receive the shipment when required by the carrier.