Refund policy

💰 Refund Policy

Refund Policy — Mobivon

At Mobivon, customer satisfaction is important to us. We understand that customers may occasionally need to return a product, and this Refund Policy explains the conditions and procedures applicable to returns, refunds, replacements, and defective products.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions of this policy and applicable consumer rights.

Products returned under the standard return policy should generally be:

Unused
In their original condition
Returned with the original packaging
Returned with included accessories and documentation where applicable

Products that have been damaged through misuse, neglect, unauthorized modification, or improper handling may not qualify for a standard return.

2. Electric Wheelchair Returns

Because electric wheelchairs are mobility devices containing electrical and mechanical components, customers should contact Mobivon before sending a wheelchair back.

Do not dismantle, modify, or attempt unauthorized repairs to the product before contacting our support team, as this may affect the assessment of a return or warranty claim.

3. Non-Returnable or Restricted Items

Certain products or circumstances may not qualify for a standard return, including products that have been:

Customized or personalized
Damaged after delivery through misuse
Modified without authorization
Used contrary to the product instructions

Nothing in this policy is intended to limit any mandatory consumer rights that may apply under applicable law.

4. How to Request a Return

To request a return, contact us with:

Your order number
Your name
A description of the reason for the return
Photographs or videos where relevant

Mobivon will review the request and provide return instructions where applicable.

Please do not send a product to an address without receiving return instructions from our support team.

5. Return Shipping Costs

Return shipping arrangements depend on the reason for the return.

Where a product is returned because it is defective, damaged on arrival, or incorrectly supplied, Mobivon will review the circumstances and determine the appropriate resolution.

For other returns, the customer may be responsible for applicable return shipping costs.

6. Inspection and Refunds

Once a returned product has been received, it may be inspected to determine whether it meets the applicable return conditions.

If a refund is approved, it will normally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

7. Damaged or Defective Products

If your electric wheelchair or another product arrives damaged or appears to have a manufacturing defect, please contact us as soon as possible.

Please provide:

Order number
Description of the issue
Clear photographs or videos
Any relevant information regarding the problem

Mobivon may offer an appropriate solution, which may include repair, replacement parts, replacement of the product, or a refund where applicable.

8. Late or Missing Refunds

If an approved refund has not appeared within the expected processing period:

Check your original payment account.
Contact your payment provider if necessary.
Contact Mobivon so we can assist with the status of the refund.

9. Contact Information

For questions regarding returns or refunds:

Mobivon
📧 Email: support@Mobivon.shop
📞 Phone: +44 800 450 434647
📍 Address:
47 LLANOVER ROAD
LONDON
SE18 3SU
United Kingdom

📜 Terms of Service

Terms of Service — Mobivon

Welcome to Mobivon. These Terms of Service govern your access to and use of our website and your purchase of products through our online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service.

1. Acceptance of Terms

By using the Mobivon website, you confirm that you have read and accepted these terms and any applicable store policies.

If you do not agree with these terms, you should not use the website or purchase products through our services.

2. Changes to Terms

Mobivon reserves the right to update or modify these Terms of Service when necessary.

Changes become effective when published on the website. Customers are encouraged to review the terms periodically.

3. Product Information

Mobivon makes reasonable efforts to ensure that product descriptions, specifications, photographs, and other information are accurate.

Minor differences may occur due to photography, lighting, screen settings, manufacturing variations, or product updates.

Product specifications may change when necessary, subject to applicable consumer laws.

4. Electric Wheelchair Information

Electric wheelchairs are mobility products and should be used only for their intended purpose and in accordance with the applicable product instructions and safety information.

Customers should carefully review the specifications, dimensions, weight capacity, battery information, charging requirements, and operating instructions applicable to the specific product before use.

5. Orders and Payments

When placing an order, customers agree to provide accurate and complete information.

Payment must be successfully authorized before an order can be processed.

Mobivon reserves the right to cancel or refuse an order in circumstances such as:

Product availability issues
Incorrect pricing information
Suspected fraudulent activity
Payment authorization problems

If an order is canceled after payment has been received, any applicable refund will be processed according to our Refund Policy.

6. Shipping

Shipping and delivery are governed by our Shipping Policy.

Delivery estimates may vary because of courier operations, customs, weather, and other circumstances outside our control.

7. Returns and Refunds

Returns and refunds are handled according to our Refund Policy and applicable consumer protection laws.

8. Intellectual Property

All website content, including text, photographs, graphics, logos, designs, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use website content without appropriate authorization.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Mobivon will not be responsible for indirect or consequential losses arising from use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.