Contact Us

📞 Contact Us

Contact Us — Mobivon

At Mobivon, we are always happy to assist our customers with questions about our electric wheelchairs, mobility products, orders, payments, shipping, returns, refunds, and warranty matters.

Whether you need additional information before placing an order or require assistance after your purchase, our customer support team is available to help.

1. Customer Support

Our support team can assist you with questions regarding:

Electric wheelchair products
Product specifications
Order status
Payment questions
Shipping and delivery
Order tracking
Returns and refunds
Warranty claims
Damaged or defective products

Please provide as much relevant information as possible when contacting us so that we can assist you efficiently.

2. Order Support

If your question concerns an existing order, please include your order number whenever possible.

Providing your order number helps us identify your purchase and provide more accurate assistance regarding its status.

3. Product Questions

If you have questions about an electric wheelchair before purchasing, you can contact us for additional information.

Depending on the product, you may wish to ask about:

Dimensions
Product weight
Maximum user weight
Battery specifications
Charging requirements
Estimated range
Folding or storage features
Other product specifications

We recommend reviewing the individual product page and applicable product documentation before use.

4. Shipping and Tracking

For questions regarding delivery, please provide your order number and, where applicable, your tracking information.

Our team can assist with general shipping questions and help you understand the available tracking information.

5. Returns and Refunds

If you would like to request a return or refund, please contact us before sending the product back.

Our team will explain the applicable procedure and provide any necessary return instructions.

6. Warranty Support

If you believe that your electric wheelchair has a manufacturing defect or you are experiencing a product issue covered by the applicable warranty, please contact our support team.

Please include: